Leadership in service-oriented organizations
Learning objectives
At the end of this course the participants should be able to:
- Understand the concept of leadership;
- Distinguish between the different types of leadership;
- Distinguish between leadership activities and management activities;
- Understand the importance of leadership in all phases of giving service in the organization;
- Understand the relationships between leadership and teamwork;
- Understand how a lack of leadership or inappropriate leadership can have negative effects on the productivity of employees and team members;
- Understand the interrelationships between leadership and people's individual styles;
- Discover the best way for each to provide leadership in a constructive way.
Content
The content of this course can vary in response to the different needs of clients. The course may include:
- What is leadership?
To be explored as the capacity to influence people in such a way that they accomplish their tasks by doing things in ways that enhance the services rendered to clients.
- The types of leadership :
An overview of the principal types of leadership and the behaviour and attitudes associated with each.
- Leadership and work:
How leadership must be manifested in all aspects of work and ultimately in the bottom line of the organization.
- Leadership and teamwork:
Notions of teamwork and how leadership is essential for the development of this type of work organization. The problems associated with the lack of leadership and with bad leadership.
- Individual styles - a direct link with leadership:
Notions concerning styles and the relationships between individual styles and types of leadership that an individual can provide.
Course participants and duration
This one day course is normally given to groups of 8 to 12 participants from the same organization. Since different clients' needs vary, we can adapt the schedule, the content and the learning activities so as to respond to specific needs.
|
